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You’re
going to bake an apple pie. The ingredients are lined up in battle order on the
counter, eager with impatience. The mixer is shining in pride of place, ready
to mix everything together nicely. You pour the first ingredients into the
mixing bowl and set the switch to position one, for starters. Nothing happens.
Oh, stupid, you realize with relief, of course you have to plug it in first.
But still nothing happens. It slowly dawns on you: the pie is being delayed.
Your once faithful mixer no longer works.
Since
the invention of the light bulb, we know that electrical appliances break down
over time. A few decades ago you could still assume that expensive appliances,
such as a TV or washing machine, would last about ten years. If there was
something wrong with them in the meantime, you had it repaired. Nowadays we
often don't make it to ten years, and repairing has also gone out of fashion.
But hey, things do break.
With
us it was not the food processor, but a solar panel. Unlike with a food processor,
this is not so easy to find out. Yes, we regularly check the solar power
harvest of that day in the app, but then we see the total yield of all panels.
In our colorful weather it is normal for these values to differ from day to
day; so you can't tell that one panel doesn't contribute. Fortunately, there is
another screen that shows the daily yield per panel. If there is a zero there,
you know there’s a problem. But we didn't look at that screen that often. A
reconstruction showed that the panel had been out of service for about two
weeks. So I quickly called the installer. He concluded that the electronics box
of that panel needed to be replaced. The technicians have been on the roof and
we are fully operational again. Just turn up the sun.
We
discovered this defect by chance. I talked about this with the technicians, who
said that our supplier is also monitoring. But because we do not have a
maintenance contract, there is no permanent monitoring. In other words: the
data indicating that something is wrong is there, but no one is looking at it.
It
works the same way in IT. Tons of data is logged, but not all of it is
analyzed. You can think of all kinds of things when it comes to logging: a user
logs in to his laptop, a printer runs dry, someone reads sensitive data, and
much more. But yes, if no one is watching, error situations can survive for
quite a long time. Fortunately, it is not all manual work. Smart software
receives instructions as to which notifications are really important and brings
them to the attention of specialized teams. The software acts as a sieve,
meaning that only a fraction of all events need to be further investigated by
employees.
There
is also log data that is never looked at, unless there is reason to do so. Someone
may have done something that is contrary to the rules. Most organizations couldn’t
care less about an employee logging in to their laptop. Unless a manager has
signals that the employee is going off the rails. Then he might want to know at
what times the employee will start work. Things become more intense if someone
is suspected of passing on internal data to criminals. In such a case,
investigative authorities want to know, for example, who looked up a certain license
plate and the associated details of the vehicle owner. That kind of information
is not always available at the push of a button, sometimes it requires a lot of
digging. Unfortunately, sometimes that is necessary, because in an organization
as large as ours, statistically speaking, you are entitled to a certain
percentage of black sheep. That is why I would like to see the logging of data
required for this type of forensic investigation expanded - so that you can
answer certain questions at the push of a button. You only know to a certain
extent in advance what data you will need in an investigation. The fact is that
events that you do not log now will not be available for analysis later.
Another fact is that logging costs money. A good assessment is therefore
necessary.
We
have had a second set of solar panels for a few months now. Recently I had to
be on the flat roof where they are located, and on that occasion I cleaned
them. In doing so, I discovered that each of those panels showed several white spots.
Not on the material, but in it. A few photos and an email later, the installer informed
me that this problem was known to the manufacturer and that the panels would be
replaced under warranty. Some things you really have to keep an eye on
yourself.
And in the big bad world...
- three million hotel doors worldwide will open for these researchers.
- certain Apple chips have a serious crypto vulnerability.
- the aerospace sector has become a prime target for cybercriminals.
- there is now coincidentally an investigation into security and privacy at American airlines.
- a quantum computer can do jigsaw puzzles very quickly.
- cloud configuration is still very difficult.
- the internet lawyer is annoyed by a ruling by the Supreme Court.
- AI checks the programmer's work.
- it is still quite a job to investigate whether a data breach is real.
- the Spa Grand Prix has been hacked.
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